Terms & Conditions
T&C
1. Copyright
a) The Copyright Designs and Patents Acts assign the copyright of the images to The Photographer (Alexandra Donald). The Photographer assigns full Usage Rights/print rights to The Client for personal use (subject to condition 2). The Client may reproduce, copy and distribute the photographs.
b) Suppliers from the day can use images for their portfolio. The image must be credited to Alexandra Donald Photography, and they must email Alexandra Donald to arrange usage rights for the images they wish to use, to be able to compile with GDPR – alexandra.donald@outlook.com
2. Display
The client(s) hereby allow(s) the photographer to display any photograph covered by this contract and to generally promote the business in advertising, brochures, magazine articles, social media, websites, blogs, sample albums and prints, venue and other vendor samples, and other such material, providing that the images used are used lawfully and without damage to the client(s).
3. Licenses, coverage and reproduction
a) Photographs taken during the course of the event will be at the discretion of the photographer(s) although every effort will be made to comply with The Client(s) requirements.
b) The photographer shall endeavour to photograph all individuals as requested by the client(s) at some point, but no responsibility will be taken by the photographer on the occasion of leaving somebody out.
c) For a photo session or other event booking the photographer(s) shall endeavour to capture all the moments throughout the session as they occur. However, because of the fluid nature of the event, some moments might not be recorded, or not recorded for logistical reasons.
d) Please note that any alterations made to the booking by the client(s) once details have been confirmed may only be made at the discretion of the photographer and in some circumstances (such as the change of date for an event) the photographer may be unable to accommodate these alterations due to a conflict of commitments. Under these circumstances the photographer are not liable to compensate the client(s) in any way whatsoever.
e) Due to a variety of lighting conditions and the limitations of digital sensors, some colours may alter throughout a set of photographs. Please note that certain colours do not reproduce exactly in print.
f) It is understood that all photographic printing is undertaken within the technical limitations of the process and that colour may not be identical over the whole range of colours within a subject. It is also understood that prints made at different times or in different sizes may be variable in colour balance.
g) Due to the limitations of computer monitors it is understood that:
(1) images appear differently according to the specification of each monitor
(2) prints will not match images rendered on any particular computer monitor.
h) All print and presentation sizes quoted are approximate and subject to the discretion of the photographer(s).
i) Although all equipment is checked regularly and reasonable steps are taken to ensure backup equipment is available, the photographer(s) will not be responsible for photographs that are not produced due to technical failure, either at the shooting or processing stage.
j) Images are not to be edited by anyone other than Alexandra Donald Photography, this includes Instagram filters or anything that might alter the look and style, or change integrity of the photography work, unless this has been otherwise organised with The Photographer
4. Prices
a) All standard photographic services and optional extras specified during the initial consultation and paid for in full before or the session unless other arrangements are made. Optional extras can be paid after the session once photographs have been viewed.
b) The client(s) will be liable to pay any additional expenses incurred by the photographer(s) not already included within the contract price. This includes for example access fees charged by some venues, and dispatch of prints, discs, albums, and other products to non-UK addresses. Travel expenses (other then specified in the contract summary) need to be covered at full cost before the journey takes place. (For events purposes only).
5. Payments
a) A non-refundable deposit of £50 (paid by cash, PayPal or online bank transfer) along with a completed contract will confirm your booking. The retainer forms part of the total cost of your Package (i.e. it is NOT in addition to the cost of the plan) and is deducted when calculating the final balance due. The retainer secures the photographers services for the session and is non refundable in any event. The photographer will decline any other enquiries for the session upon receiving this fee. The booking fee is payable within 10 working days from the date of booking. After this time the reservation will be automatically removed and the date will become open for booking.
b) All additional goods must be paid for in full on ordering unless other arranges have been made. This includes extra prints, albums, special editing and rendering of images, high-resolution digital files, high resolution long term galleries, and any other services ordered after the event.
c) Title to all goods remains with Alexandra Donald Photography until paid for in full by the client(s).
d) All the payments should be made payable to ‘Alexandra Donald’
6. Complaints
Any complaints must be received in writing within seven days of receipt of products purchased. This includes photographs, USB, digital download, albums, frames and any other special services that have been agreed.
7. Force majeure
a) The due performance of the contract is subject to alteration or cancellation by the photographer(s) owing to any cause beyond their reasonable control (e.g sudden illness/injury/ victim of crime, flooding).
b) The photographer(s) may contact other photographers in the event that they are not able to attend your booking due to clause 7a). However it may prove difficult or impossible to find a skilled replacement photographer at short notice or at the same price.
c) In the event of cancellation by the photographer(s), or in the unlikely event of total photographic failure (although re-shoots may be arranged if practicable) the photographer(s) will not be responsible for costs in order to stage re-shoots. The photographer(s) liability shall be limited to a full refund of any deposits and fees paid.
8. Liability for digital files and products
a) The digital files shall remain the property of the photographer(s) and shall be kept by them for not less than 12 months from the session date at one site.
b) Should digital files be lost, damaged or destroyed the photographer(s) liability shall be limited to a refund of fees paid, but shall not include a refund for any goods already supplied or capable of supply at a quality deemed acceptable by the photographer. No refund will be due for any digital files lost, damaged, or destroyed after 12 months from the date of the wedding.
9. Cancellation fees, date and package changes
a) If The Client(s) should have to cancel a booking, the retainer and any other fees already paid cannot be refunded.
b) The Client(s) may change the date booked earlier, if somebody else has not booked it already. No additional charges apply. The photographer cannot take responsibility in the event when the new date is booked or other responsibilities need to be carrying out on this date. No refunds will be given.
c) The Client(s) may upgrade or degrade the package at any time. No additional charges apply. The Client(s) have to pay the difference between the amount already paid and new amount due. Any differences cannot be refunded when degrading the package.
d) The Photographer will not charge any extra for a reasonable overtime on the day.
10. Placing an order and receipt of goods
a) Any alterations to orders must be notified either by phone or email within three working days of the order being placed. The photographer will not be held liable for any costs incurred due to alterations to the order made by the client after this time. You MUST request and receive a confirmation by email if you choose to use this method.
b) Alexandra must be notified either by telephone or email within 7 working days of the client(s) being in receipt of their order in the case of error, shortage or damage as mistakes cannot be rectified after this period.
c) Due to the nature of the product the photographer are unable to give exchanges or refunds. This does not affect your statutory rights.
11. Privacy
Alexandra Donald Photography may store your data on a private internal database. This data will not be made available to outside companies or individuals. Should you wish to have your data removed from the database, please advise in writing and retain your confirmation.
12. Time frames
Digital download with photographs : The Photographer will send the digital downloads within 4 weeks after the client(s) has made the selection.
